Bride left ‘in tears’ as the collapse of Monarch Airlines leaves the wedding disrupted and family members out of pocket
Monarch has ceased trading with immediate effect which is affecting hundreds of thousands of passengers.
Donna Smith, 43, and Alan Jee, 42 were due to fly to Gran Canaria for their wedding, the party of 29 were already checked in at Gatwick on Monday morning before learning that the airline had gone into administration!
The wedding had already cost almost £20,000 and the party was now left with an extra expense of re-booking more costly flights so that the wedding could still go on.
The group had to book alternative flights for Wednesday with costs rising from £120 to £200 per person and a delay of two days on the original flights.
Mr Jee told Sky “I think it’s disgraceful. I don’t know how they can treat people like that.
He said “We still don’t know what exactly happened and why we were left so late to be told.
“At first I thought it must be wrong and then I googled it and saw Sky News had posted something up roughly 20 minutes before we were told that Monarch had gone into administration.
“Then it sort of sunk in and everyone was really upset.”
The couple had wedding planners, hair and makeup to see, which they wouldn’t be able to get out there to do because of the disruption.
So, what should you do if you’ve booked with the airline?
If you are already abroad and due to return to the UK on or before 15th October then you will be flown home, for no extra cost, on aircraft chartered by the Civil Aviation Authority (CAA) on behalf of the Government.
At least 48 hours before they are due to return home, passengers should visit monarch.caa.co.uk, call the helpline on 0300 303 2800 if calling from the UK (or +44 1753 330330 if calling from overseas) to confirm their new flight details.
“Reasonable expenses” will be covered by the CAA for food, drink, phone charges, parking and accommodation if the new flight departs more than four hours later than when the original flight was due to depart and you are ATOL protected. If you are not ATOL protected you may be able to claim for additional expenses from insurers or card issuers.
If you are already abroad but not due to return until 16th October or later then your flights will not be automatically rebooked through the CAA unless the trip is ATOL protected. If you are not ATOL protected you will need to book your own flights with the possibility of a refund from your card issuer or insurer.
If you are yet to travel then your holiday or flight booked with Monarch will have now been cancelled.
Flights booked through Monarch Airlines on or after 15th December last year will NOT be ATOL protected and therefore passengers will not be able to claim a refund from the CAA but should be able to through their card issuer or insurer.
Holidaymakers who booked with Monarch Airlines on or before 14th December 2016 and received an ATOL certificate stating their flight is protected with First Aviation will be able to claim, with the CAA currently making arrangements for refunds.